Privacy Policy
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we collect, process and store your personal data. We’ll also tell you about your privacy rights and how the data protection law protects you.
This privacy notice is provided in a layered format, so you can click through to the specific areas set out below:
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DEFINITIONS
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WHO WE ARE AND IMPORTANT INFORMATION
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THE PERSONAL DATA WE COLLECT ABOUT YOU
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HOW WE COLLECT YOUR PERSONAL DATA
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HOW WE USE YOUR PERSONAL DATA
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WHO WE SHARE YOUR PERSONAL DATA WITH
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INTERNATIONAL TRANSFERS
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AUTOMATED DECESION MAKING
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DATA SECURITY
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DATA RETENTION
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YOUR LEGAL RIGHTS
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CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
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QUERIES, REQUESTS OR CONCERNS
1. DEFINITIONS
Data controller - A controller determines the purposes and means of processing personal data.
Data processor - A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data
Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example, name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.
Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
2. WHO WE ARE AND IMPORTANT INFORMATION
What is the purpose of this privacy notice?
This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you purchase a product.
This website is not intended for children and we do not knowingly collect data relating to children.
You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Data controller(s)
Monet Home & Lifestyle Ltd is the controller and responsible for your personal data (collectively referred to as “Company", "we", "us" or "our" in this privacy notice).
Our contact details are:
The Old Forge,
Rear of,
53 High Street,
Ingatestone,
Essex. CM4 0AT.
For all data matters contact Nichola Eastwood – Company Director.
Third-party links outside of our control
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
3. THE PERSONAL DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
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Personal data: includes name, address, title, date of birth, gender
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Contact Data: Billing Address/Delivery Address, email, phone number.
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Financial Data: Bank details and payment card information
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Profile Data: Id Number, user name and password, purchases made by you, your interest preferences, feedback and survey responses
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Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased
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Technical Data: includes your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, including location information from your mobile device, browser plug in types and versions, operating system and platform and other technology on the devices you use to access this website.
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Marketing & Communication Data: Your marketing and communication preferences.
WE ALSO COLLECT, USE AND SHARE AGGREGATED DATA SUCH AS STATISTICAL OR DEMOGRAPHIC DATA FOR ANY PURPOSE. AGGREGATED DATA MAY BE DERIVED FROM YOUR PERSONAL DATA BUT IS NOT CONSIDERED PERSONAL DATA IN LAW AS THIS DATA DOES NOT DIRECTLY OR INDIRECTLY REVEAL YOUR IDENTITY. FOR EXAMPLE, WE MAY AGGREGATE YOUR USAGE DATA TO CALCULATE THE PERCENTAGE OF USERS ACCESSING A SPECIFIC WEBSITE FEATURE. HOWEVER, IF WE COMBINE OR CONNECT AGGREGATED DATA WITH YOUR PERSONAL DATA SO THAT IT CAN DIRECTLY OR INDIRECTLY IDENTIFY YOU, WE TREAT THE COMBINED DATA AS PERSONAL DATA WHICH WILL BE USED IN ACCORDANCE WITH THIS PRIVACY NOTICE.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Monet Home & Lifestyle website logs IP address and browser types to provide you with the best possible user experience and allow us insight into consumer behaviour. You can browse our site without entering any personal information, and therefore remain anonymous during your visit. However, the enquiry form asks for personal information such as name, postal address, email, addresses and telephone number to enable us to send out the requested information, and make any future visits to our site easier.
If you fail to provide personal data
Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
4. HOW WE COLLECT YOUR PERSONAL DATA
We collect data from you directly through the following processes:
You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
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Register to use our site
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Subscribe to our services
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Search for a product
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Place an order on our site
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Request marketing to be sent to you
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Participate in discussion boards or other social media functions on our site
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Enter Competitions, promotion or survey
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Give us feedback or report a problem with our site
5. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
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Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
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Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by emailing: Nichola Eastwood on contact@monethomeandlifestyle.co.uk.
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Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
GENERALLY, WE DO NOT RELY ON CONSENT AS A LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA OTHER THAN IN RELATION TO SENDING THIRD PARTY DIRECT MARKETING COMMUNICATIONS TO YOU VIA EMAIL OR TEXT MESSAGE. YOU HAVE THE RIGHT TO WITHDRAW CONSENT TO MARKETING AT ANY TIME BY CONTACTING:
Nichola Eastwood on: contact@monethomeandlifestyle.co.uk
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please email Nichola Eastwood on: contact@monethomeandlifestyle.co.uk If you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/ Activity
To provide you with information, product or a service
To recommend or to provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about or that we feel may be of interest you.
Marketing - Promotional events and promotions
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
To process and deliver our services to you including:
(a) Manage payments, fees and charges
To enable you to partake in a prize draw, competition or complete a survey
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Purchase & Hire of equipment and or services
Type of Data
(a) Identity
(b) Contact
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(a) Identity
(b) Contact
(a) Identity
(b) Contact
(c) Profile
(d) Marketing & Communications
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing & Communications
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing & Communications
(a) Identity
(b) Contact
(c) Technical
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing & Communications
(f) Technical
(a) Technical
(b) Usage
(a) Identity
(b) Contact
(c) Financial
Lawful basis for processing including basis of legitimate interest
Performance of a contract with you Legal or Regulatory Obligation
Data Subject given consent
Performance of a contract with you
Necessary for our legitimate interests (to develop our products/services and grow our business. We may contact you either in writing or by electronic means, if you have consented to this)
Legitimate interest – products, special offers we think may be of interest
a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services.
(a) Performance of a contract with you
(b) Necessary for our legitimate interests
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b)Necessary to comply with a legal obligation
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
(a) Performance of a contract with you
(b) Legal or Regulatory Obligation
(c) Data Subject given consent
Make this yours. Add images, text and links, or connect data from your collection.
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
WE HAVE ESTABLISHED THE FOLLOWING PERSONAL DATA CONTROL MECHANISMS:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us to stop sending you marketing messages at any time by emailing Nichola Eastwood on contact@monethomeandlifestyle.co.uk
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
How we use cookies
We use cookies on our site to ensure you have the most effective and secure experience. These cookies do not harm your computer, nor can they identify you personally. By using our website, you agree to the use of cookies.
What are cookies?
Cookies are small text files that are sent to and stored on your computer for accessing the internet, whenever you visit a website. These cookies do not collect any personal data stored on your computer’s hard drive.
How to manage your cookies
The browsers of most computers are set up to automatically accept cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Find out more about cookies at www.allaboutcookies.org
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose:
Please contact Nichola Eastwood on contact@monethomeandlifestyle.co.uk
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
6. WHO WE SHARE YOUR PERSONAL DATA WITH
Your personal data will be treated as strictly confidential and will be shared internally with staff who require access necessary for the performance of their role and with Third Parties relevant to the provision of our services.
External Third Parties Service such as:
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IT systems and email provider.
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Couriers and warehousing.
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Customer service network.
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Marketing services such as email and direct mail.
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Analytics and search engine providers that assist us in the improvement and optimisation of our site.
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Professional advisers including, lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, Banking, Legal, insurance and accounting services.
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HM Revenue & Customs, regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
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Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. INTERNATIONAL TRANSFERS
WE DO NOT TRANSFER YOUR PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA).
8. AUTOMATED DECISION MAKING
WE DO NOT USE ANY FORM OF AUTOMATED DECISION MAKING IN OUR BUSINESS
9. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
10. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we must keep basic information about our clients including contact, identity, financial and transaction data for 6 years after they cease being clients for Tax purposes.
In some circumstances you can ask us to delete your data: see Your legal rights below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
11. YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
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The right to request a copy of the personal data which we hold about you;
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The right to request that we correct any personal data if it is found to be inaccurate or out of date;
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The right to request your personal data is erased where it is no longer necessary to retain such data;
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The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
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The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);
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The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
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The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).
If you wish to exercise any of the rights set out above, please email: Nichola Eastwood: contact@monethomeandlifestyle.co.uk
No fee required – with some exceptions
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
12. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
THIS VERSION WAS PUBLISHED ON 1ST DECEMBER 2020. HISTORIC VERSIONS ARE ARCHIVED, AND CAN BE OBTAINED BY CONTACTING US.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
13. QUERIES, REQUESTS OR CONCERNS
To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance email Nichola Eastwood on: 01277 295 570
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.
Policy Date:
19th November 2020
Version
1:0